FPP Store Policy
REVISED FPP STORE POLICY
It’s our mission to bring you tested, quality film brands at affordable prices while paying our dedicated team a living wage. As an online store, we do this by maintaining 9am-4pm, Monday-Friday store hours and communicating with customers by email. And as an independent company, we appreciate your feedback and understanding that while we strive for excellence, we cannot compete with the round-the-clock shipping of the Big Box Companies.
Important items to consider before shopping with the FPP:
- We are closed Saturdays, Sundays and US Holidays; which means expedited shipping begins once your order is processed, business days only.
- Except for product recalls, we do not accept returns (see detail below)
- The FPP does not have a customer service phone number. All correspondences regarding questions and orders must be emailed to Store@FilmPhotographyProject.com
- Once you place your order, we cannot add items to that existing order. Please place a new order if you need more stuff!
- Please include a current e-mail address and phone number with all orders to help the Post Office (especially International) quickly deliver your package!
- We are not a wholesaler and strive to maintain inventory levels so that all our customers can shop. Please limit your quantities of any one item to less than 20 pieces or your order will be cancelled.
Additional detail on our return and shipping policy:
All sales are final. If an item is defective, damaged in transit, or we have sent the wrong item we will replace it. The replacement item will be the same item you ordered. To qualify for replacement, please follow the below instructions which vary according to the situation.
Important tips on Hand-Rolled Film: Many of our films are hand-rolled, 24 exposure 35mm film. Please be extra careful when loading 35mm film and do not go past 24 exposures. If you do so, the film may snap off the spool. We do not offer refunds or replacements for film that has come off the spool. If your film does come off its spool, do not panic and open your camera in light. Take your camera into a black room (or film changing bag), remove the film and reattach it to it's spool (winding it back into its cassette).
Damaged in Transit: To assist us with the credit or exchange process, please photograph your damaged package upon arrival and prior to opening it. Once open, immediately photograph the contents while still in the box. If individual items are damaged, please also photograph those items. Send the photos to us along with your email. We appreciate the extra effort this will take and thank you in advance for helping us clearly and successfully prove the issue with the delivery carrier. Email: email@example.com
Incorrect Item: please attach a photograph of the item and your order number to your email. Email: firstname.lastname@example.org
Porch Piracy and You: With the explosion of stolen packages from porches and mailboxes, please know that insurance does not cover this unfortunate issue, and we cannot be held responsible for items stolen after delivery.
Why are all sales final? Quality and customer satisfaction are important to us. Our in-house products (film, chemistry, vintage cameras) are thoroughly tested / batch-tested before sale. Once shipped, there are so many factors that may create unsatisfactory results - your handling, vintage camera failure or lab/home processing error – we cannot be held responsible for the outcome and do not offer replacement rolls or refunds. Please contact us before purchase with any questions: email@example.com
How can I calculate my shipping cost before placing an order? The FPP Store calculates shipping on-line based upon weight and the type of service you choose - First Class, Priority or Express Overnight. Go to the site ( http://filmphotographyproject.com/store ), place the item in your cart, add your address. Before placing the order, you can hit the calculate shipping button. The shipping services and prices will appear.
Your Entered Shipping Address - We ship orders to the shipping address that is entered when the order is placed. We do not alter shipping addresses unless specifically requested to do so by the customer. Apps like Shop Pay or your browser's autofill function may enter an outdated address or enter your address incompletely. Please make sure to double check your shipping address before completing your order. Film Photography Project is not responsible for orders that have shipped to incorrect or incomplete addresses.
Due to the high level of credit card and PayPal fraud, we may ship only to your Credit Card Billing Address or Seller Protected PayPal Address at our discretion. If you would like your order shipped to an address that is different from your billing address, please contact us before placing your order.
International Shipping Rates and Insurance - We ship internationally**. We do not charge a minimum or handling fee. Your order is calculated by weight through the USPS website. Shipping cost is also effected by choice of service you choose. Please note that First Class International is for packages up to 4lbs. Please be patient if you choose this service. It may take up to 12 weeks to receive your package using First Class. Priority Mail International will take 1 - 3 weeks.
**Shipping to South America / Russian Federation - Please note that as of February 20, 2022, The Film Photography Project has stopped shipping to South America, United Emirates, the Russian Federation and some Asian territories. We have experienced non-delivery problems including returned and lost packages. Contact Justin via e-mail if you would like to make special waiver arrangements. Justin - Store@FilmPhotographyProject.com
Your satisfaction is important to us. To ensure our international customers receive orders safely and in a timely manner, the Film Photography Project now requires insurance on shipments to all countries outside of the United States. Please refer to this handy USPS chart USPS International Insurance by Package Value providing you with insurance rates by total purchase value. By placing your order, you agree that FPP will add the appropriate rate of insurance to your shipping costs. We will email you confirmation of your total costs following receipt of your order.
Generally, all items for sale on this site are in stock and ready for shipment. Occasionally; however, items will be out of stock. Items which are back ordered will be shipped as soon as they become available. If you are within the United States, the remainder of your order will be shipped right away. International orders are only shipped complete, so your order will not be shipped until all items are available.
All orders are processed in full, including items which are back ordered. If your entire order is backordered, we will notify you via email and give you an estimated delivery time.
We periodically offer items for sale before they are ready to be shipped. If your order includes a Pre-Ordered item, it will ship complete (including any other items ordered) when the Pre-Ordered item is in stock. If you need other items right away, please place a separate order for them.
Hey, no problem! That's what we're here for. We're trying to make our website as comprehensive and easy to use as possible, but we realize we can't cover it all. If you still have questions, please use our contact form or e-mail us direct at Store@FilmPhotographyProject.com